What is workflow automation? 

Organisations are implementing workflow automation across business operations and IT processes. Automating a workflow helps to speed up processes and improve communication.

Automating workflows optimises processes by replacing manual tasks with software that executes all or part of a process. 

Organisations can deliver workflow automation through—software. This software can consist of low-code, no-code features that anyone can use.

Many tools include artificial intelligence (AI). AI isn’t required to automate workflows successfully. Rule-based logic software is equally effective. Analysis of the process is critical when fixing workflow inefficiencies.

What are the benefits for businesses?

An automatic workflow reduces human errors. It can eliminate time-consuming and repetitive tasks. Tasks like manual data entry. Organisations with outdated, manual processes. Cannot reliably scale with labour- and capital-intensive operations. By adding automation, businesses can prepare for growth.

Other benefits of workflow automation include:

  • Reduced costs
  • Easy task management
  • Reduced process cycle times 
  • Reduced error from manual entries or oversights
  • Automatic approval and document flows

Benefits for business systems administration 

Workflows improve admin oversight by adding a visual layer that a company can review. To improve processes and analyse business health and problems.

Workflow automation types

Business process management (BPM)

Robotic process (RP)

Business process workflows

The business process management (BPM) methodology is a structure businesses use to serve customers. They drive business process workflows. Toward increased efficiency to help business goals. Software companies often design workflow software with the BPM philosophy. The software automates business process workflows to optimise tasks. Excel’s autofill feature is an early example of workflow automation. 

Robotic process workflows

Robotic automation software automates information worker processes (known as robotic process automation or RPA). In some cases, robots work with IT (as well as in other fields) to support administrative processes. Robots can identify and suggest the most relevant information to solve processing errors. Bots can also mitigate help desk inquiries and login authentications and intervene in processing errors.

Workflow automation is a technical term. Automation of workflows has been in practice for hundreds of years. Assembly lines, manufacturing during the Industrial Revolution, and agriculture after that were some of the first industries to use RPA workflows. Though, these were machine — not software-based. 

How can you use workflow automation?

Businesses can apply automation to most types of workflows. For example, employee/supplier onboarding template documents or automatic approval workflows for all employees.

There is workflow software in most industries and sectors:

  • Marketing: Marketing can use workflows to communicate with customers. Measure metrics and deliver campaigns. And analyse marketing activity.
  • Sales: Customer Relationship Management (CRM) software can provide workflow management. It automates form completion. Departmental collaboration and customer communication. For example, a CRM system can automate approval workflows. That notify present data in internal dashboards. When customers have signed documents or entered data.
  • Finance: Automation improves consistencies in payments. Eases compliance and improves the accuracy of forecasting. And can help with cash collection. 
  • Manufacturing: Workflow automation help when business structures change. And supply chains need reconfiguring. It reduces redundancies and improves quality-control errors. Automating workflows reduces approval times. For purchasing, budget, cycle times and supply-chain. Manufacturing can automate workflows in contract management. Requisition requests and product development projects.
  • Information security: Workflow automation can mitigate security threats with more agile responses. Reporting incidents automatically and integrating with existing security tools. It can help the maintenance and support of hybrid and cloud ecosystems. Workflows can monitor cyber threats for increased security.
  • IT operations: IT network operation teams use workflow automation. To manage network users across many departments.
  • Systems management: IT as a service (ITaaS) software helps managed cloud services for enterprise businesses. Including workflow programming. Workflow automation software creates centralised controls for configuring. Deploying and overseeing business networks. SDN and SD-WAN are IT network management systems. That can benefit from the automation of workflows. To make it easier to see what is happening. Workflow automation allows real-time responses to management issues.

What is the future of workflow automation?

Innovative workflow software companies. Offer standardised network automation. This software can include approval workflows. And data-synchronisation with integrated API solutions.

Low-code workflow development has broadened the scope of who can create and deploy workflows. Decision-makers and direct collaborators will be able to develop their solutions.

Using AI in the automation of workflows is a current enterprise trend. AI-automation is helping businesses draw on data patterns, which allows machine learning to predict events. Machine learning can also provide insights into how to improve processes.

Workflow solutions will transform the IT network ecosystem, where network administration is considered one of the last manual processes yet to be automated. 

Workflow software should include features that advance IT’s ability to navigate and control network issues. Having a visual workflow makes adoption and mediation easier across IT networks. 

Businesses can also develop template workflows. These templates can help manage future automation. They can also integrate features with pre-existing workflow automation.  

Workflow automation and JPGAL 

JPGAL workflow automation services leverage low-code,no-code and code solutions. JPGALs solutions integrate with standard third-party cloud and on-premise solutions. 

Kinetic ERP’s BPM framework hosts the JPGAL workflow offering. A framework that can be low-code,no-code and a custom application. Kinetic ERP’s BPM framework helps businesses connect processes, information and people. For a holistic business view. 

JPGALs process mining as a service includes analytics. To help analyse workflow automation to provide insight into its performance.

Our solutions are flexible — designed to operate any style of workflow. They can leverage rule-based logic to create automated workflows for business operations. Workflows can be standardised and reused to reduce inefficiencies and give your team more time for high-value tasks.

Contact us to learn more about how JPGAL services enable your business to leverage scalable features across your business operation.