Recent events in the world have confirmed that change is constant and businesses must continually adapt. To stay competitive, companies are building change into the way they do business. Implementing business process management systems to ensure they don’t miss a beat.

Business process management, treats your business processes as a resource. Measuring, analysing and looking for regular improvement. Attempting to improve performance with small changes. It may seem challenging, implementing a BPM strategy. Here are ten steps that can help to ensure success;

  1. Process selection
  2. Communication
  3. Goals
  4. Process ownership
  5. Breakdown silos
  6. Measurement
  7. Implement first, optimise later
  8. Review
  9. Optimise
  10. Repeat

Business Process Selection

When starting with a BPM implementation, choose one or two projects with a shorter turnaround. Make sure they are high impact and have a high chance of success. Commonly known as low hanging fruit. Not all business process management initiatives will be successful. Therefore having success as quickly as possible, helps make sure that everyone is on board.


The goal of business process management is to identify and fix problems with the way we do things. Communication is used in the discovery phase of business process management. Talking to stake holders and customers of the process. It is also used in the resolution stage, explaining what is changing and why. Without effective, honest communication it is impossible to fix problems.


Business process management means regularly changing business methods. However, the goals driving those changes should remain the same. Such as, there are many ways of reducing mistakes. Stopping all activities is one. Obviously no one would consider stopping all activities to reduce mistakes. But reducing activities to the optimal level would adhere to a fixed goal. Maintain output by reducing errors.

Business Process Ownership

Responsibility and accountability are vital aspects of any management process. Assigning ownership of projects to specific people ensures that they will receive the necessary leadership and oversight to be successful. Ownership also ensure success and the celebration of is distributed to the process owners.

Breaking down Silos

A silo, is an isolated process that is cut off from the rest of the company. In an effective BPM environment, every part of the company is connected with every other part of the company. This makes improvements infectious, causing them to spread across the business. Silo’s can also create internal friction, which slows change. By reducing silos, process customers and suppliers can engage to better understand the effects of processes. They can also work together to enhance process touch points.

Business Process Measurement

BPM is not just about making changes. How do we know the changes have worked. By measuring the impact of change, we can tune into the environment. Maybe, the potential improvement is greater than we imagined. Or if its less than we expected, we could be looking in the wrong areas. This is the hunt for low hanging fruit. Process mining is a tool that can be used to measure the impact of business process changes.

Implement First, Optimise Later

Business process management is all about regular, incremental changes. Things don’t need to be perfect first time. Its better, to implement a less-than-perfect system quickly, with the intent of making improvements immediately afterwards. This encourages a change mindset. This mindset also stops scope creep and overreach, as people know the next change is not years away so there is no need try to include many sweeping changes while changes are being made.

Business Process Review

If you think of your business as a car. It would need a review every year or 12000 miles. High performance cars often require more regular maintenance due to the extremes they perform at. We are also advised to prepare cars for long journeys, change of terrain and climate.

Reviewing your business processes regularly will ensure your winter tires are on. You don’t miss a slow puncture. And you are able to easily assess changing cars if the urge arises.


Analysis can cause paralysis. Therefore, making incremental changes to your processes ensure progress. It also creates deep levels of data, that can reaffirm or dismiss concepts. Gradual optimisation will also ensure you do not follow the wrong path for too long. This helps greatly as Considering the nature of business also means that truism may change and what once performed well may.


Your business can change without notice. Business process management forces you to continually review your processes. Making something regular also encourages/reinforces positive behaviour. All employees are able to actively participate in the hunt for small gains. The knowledge that their effort can really make a difference will ensure the hunt continues.

At JPGAL we use the standard tools available in Kinetic ERP and QPR process analyser to make business process management efficient effective and easy.

If you would like to learn more about the tools and techniques JPGAL uses to ensure businesses successfully implement business process management CONTACT US